How to go the Extra Mile for Your Franchise Customers

Going an extra mile always brings success in franchise marketing, especially in retaining your customers.

Here are some proven tips that help you go the extra mile to earn good relationships with your franchise customers.

Tip 1: Understanding Your Franchise Customers

The better you know about your customers, the better your planning.

You need to prioritize and act on their requirements, and work towards it for retaining your loyal franchise customers.

Tip 2: Show Personal Interest

Personalization is a powerful tool in franchise marketing. It makes your customers feel worthy and special.

Be it is on social media platforms or through your blog, engage with your franchise customers at the right time and in an authentic way.

Tip 3: Communicate Clearly

When your customers call and you are not clear in your communication, then it can cost you valuable business.

‘Going an extra mile’ also means clear, precise, and detailed communication.

Tip 4: Keep Them in the Loop

It is important to communicate every consumer update to all your franchise customers.

This makes them feel important and as a result, they are more likely to return to your franchise for more business.

Tip  5: Give Them Something Extra

Once in a while, surprise your customers with offers and rebates.

With just a small investment, you will be receiving huge returns from your loyal customers.

Tip 6: Solve Their Problems

During customer interactions, if you come across something that is bothering a lot of them, then prioritize it over others and try to fix it.

This is likely to be noticed and appreciated.

Tip 7: Own Your Mistakes

Always own your mistakes. Being honest with customers is a rare business trait, and customers are likely to value it more than anything else.

Tip 8: Conduct Surveys

Most of the franchise businesses take feedback but fail to act on it.

If you are receiving feedback from your franchise customers, then never put it on the backburner. Work on it, and provide solutions.

Tip 9: Respect and Thank Them

If your franchise customers feel ignored, then the chances of losing them are quite high. Don’t forget to Thank them at every turn, and do let them know how much you appreciate their business.

For more extra mile tips to retaining your franchise customers, Contact Us.